Eastman / Aero price gouging on overseas sales

[Persimmon]

My final word, Honest !
Two issues that have not been mentioned here-
For years Aero gave subsidised shipping to the US when the exchange rate was low.
That was then. Perhaps they did but was that not still out of inflated profiteering to overseas (USA etc ) customers ?
Will also told me that they are swallowing the costs of fulfilling the missing Aero USA orders, i.e. making jackets for free.
Is that not because they were very quilty of letting their business be run in the States by what is claerly from the Evidence a crook ?
I know it was not a true subsidiary company although as bad they never tried to set the record straight on that matter and look where it got them !!
I hardly see these things as offering poor customer service.
My motives for defending them ?
1.To support small businesses in hard economic times - both companies are probably only just surviving.
John, I think you are making out thir business to be poorer at the moment than it really is. I would think it would be rather more boyant that you are suggesting and again is it really a reason to overinflate their prices.
However your knowledge is often very wise so if Eastman and Aero are really on their "uppers" so why not have them lower their prices and sell more stock by stimulating their market, in that case. Slightly less profit x more jackets sold will increase profits.
Will is the most helpful person to deal with he always has time to come to the phone.
2. Both have taken back jackets after several weeks to give full refunds.
Yes they do provided they are not specials and have not been worn. That is part of their selling terms especially given the nature of the way the business model is.
Folks buying by mail order and not really going into a shop and trying it on etc.
It is not as if they cannot sell those jackets again either as re issues or as new to a customer who wants that size.
I really can't see that as being a reason to overinflate their jacket prices to overseas customers
3. Amazing discounts to me and Americans on this forum who are good customers.[ In the £100's on a jacket]
I was not aware they offered discounts to special customers. What qualifies to be such a special customer ? Perhaps I am the only one who was unaware of this but maybe not.
Again is this a reason to overinflate their overseas prices to pander to a few "special customers" and keep them happy ??
4. Making free prototypes e.g Radjacke

I have bought jackets from Aero and have visited and purcashed when up in Scotland and the staff were friendly and helpful and I am pleased they are bringing employment to the nation
Equally they offer a full range of jackets and with a range of prices to suit most pockets.

The issue repeated many times is the complete lack of clarity both at Aero and at Eastman over there pricing policy.
Yes it does seem that they offer good service and even make prototypes etc etc but perhaps one or two members need to look at this with a slightly more open mind and not let past loyalties - privaledged special customers views ....get in the way.

 

[omarco]

theres a lot of b****x been said on this thread. Much battering about unclear pricing, underhand business practices and faux taxes.

I'v never bought anything from Aero and only a jacket and a sweater from ELC, i have no particular loyalties to either company, but i don't like the misinformation.

The pricing is perfectly clear, no new data has been uncovered here. If you're not in the EU you won't be paying VAT.

There are also no extra charges on top of the price you see on the website, the price you see is the price you pay, it also happens to be the price we in the EU pay. The only difference is the UK taxman takes a percentage of the profits on the UK sales thereby making overseas sales slightly more profitable to the manufacturers. This affects them, not us as consumers.

There are no up charges, add ons or secret fees. No small print details that will cost you if you don't look carefully. The price you see is the price you pay, it has always been like this and by the way, its the same as we pay in the EU.

Perhaps they should both put a notice up on their respective websites with the claim "Although ALL of our customers pay EXACTLY the same price, whichever country you are from, we do make more profit from those of you outside of the EU. If this is a problem please spend elsewhere"

I guess that would solve this enormous problem for y'all?

Over n out.

 

[Persimmon]

theres a lot of b****x been said on this thread. Much battering about unclear pricing, underhand business practices and faux taxes.
:roll:

I'v never bought anything from Aero and only a jacket and a sweater from ELC, i have no particular loyalties to either company, but i don't like the misinformation.

The pricing is perfectly clear, no new data has been uncovered here. If you're not in the EU you won't be paying VAT. :roll:

There are also no extra charges on top of the price you see on the website, the price you see is the price you pay, it also happens to be the price we in the EU pay. The only difference is the UK taxman takes a percentage of the profits on the UK sales thereby making overseas sales slightly more profitable to the manufacturers. This affects them, not us as consumers.

There are no up charges, add ons or secret fees. No small print details that will cost you if you don't look carefully. The price you see is the price you pay, it has always been like this and by the way, its the same as we pay in the EU. :roll:

Perhaps they should both put a notice up on their respective websites with the claim "Although ALL of our customers pay EXACTLY the same price, whichever country you are from, we do make more profit from those of you outside of the EU. If this is a problem please spend elsewhere" :roll: :roll:

I guess that would solve this enormous problem for y'all?

Over n out.

 

[Vcruiser]

Jeese...

Well...here we go again :lol:
More UK perspectives now worth duplicating! We should make it a sticky.

Yeah...there is and never has been any reason for anyone to complain at all.
These on point revelations should complete and end the debate for sure.
I don't think anyone should come up for air now.
It has all been a big mistake...doesn't everyone see?

Boy..am I glad that this thread has now been concluded by sharper minds.
Thanks guys...well done.... :shock:

 

[Otter]

Lordy you are an early riser what time is it there? :shock:

 

[Vcruiser]

Lordy you are an early riser what time is it there? :shock:

7:47 am
Time for coffee.

 

[Otter]

Not too bad then, I thought you were some kind of giant lark!

 

[Vcruiser]

Not too bad then, I thought you were some kind of giant lark!

Well..I'm glad that it's not too bad. Would hate to disappoint (sorry..don't know what giant lark means) :? I suppose it is a compliment

 

[Persimmon]

Jeese...

Well...here we go again :lol:
More UK perspectives now worth duplicating! We should make it a sticky.

Yeah...there is and never has been any reason for anyone to complain at all.
These on point revelations should complete and end the debate for sure.
I don't think anyone should come up for air now.
It has all been a big mistake...doesn't everyone see?

Boy..am I glad that this thread has now been concluded by sharper minds.
Thanks guys...well done.... :shock:

Some might not agree on such a statement

 

[John Lever]

Lordy you are an early riser what time is it there? :shock:

7:47 am
Time for coffee.

I used to always drink coffee at breakfast. The real stuff like they drink in Vienna. Just this year I find that I can't stomach it anymore. It has to be tea now as it is more refreshing.
Coffee time is now 10 am. Quadruple Campangnia (I think)

 

[Vcruiser]

Lordy you are an early riser what time is it there? :shock:

7:47 am
Time for coffee.

I used to always drink coffee at breakfast. The real stuff like they drink in Vienna. Just this year I find that I can't stomach it anymore. It has to be tea now as it is more refreshing.
Coffee time is now 10 am. Quadruple Campangnia (I think)

Coffee time is 10am? My gawd John..I'm wrong again. Never had Vienna coffee...but I do like 'iced tea'...and lately even iced coffee with a dash of caramel. In fact..on a hot afternoon motorcycle ride it's become kinda addictive!
Van

 

[Otter]

Up with the larks is an old expression meaning an early riser! :lol:

 

[watchmanjimg]

Up with the larks is an old expression meaning an early riser! :lol:

Van, check out the opening lines of this '70s gem:

http://www.youtube.com/watch?v=tyCB53PjBI4

 

[Vcruiser]

Up with the larks is an old expression meaning an early riser! :lol:

Van, check out the opening lines of this '70s gem:

http://www.youtube.com/watch?v=tyCB53PjBI4

...Now I get it! Heard that song a thousand times.
Thanks

 

[omarco]

Jeese...

Well...here we go again :lol:
More UK perspectives now worth duplicating! We should make it a sticky.

Yeah...there is and never has been any reason for anyone to complain at all.
These on point revelations should complete and end the debate for sure.
I don't think anyone should come up for air now.
It has all been a big mistake...doesn't everyone see?

Boy..am I glad that this thread has now been concluded by sharper minds.
Thanks guys...well done.... :shock:

Some might not agree on such a statement

bit harsh

 

[Vcruiser]

Jeese...

Well...here we go again :lol:
More UK perspectives now worth duplicating! We should make it a sticky.

Yeah...there is and never has been any reason for anyone to complain at all.
These on point revelations should complete and end the debate for sure.
I don't think anyone should come up for air now.
It has all been a big mistake...doesn't everyone see?

Boy..am I glad that this thread has now been concluded by sharper minds.
Thanks guys...well done.... :shock:

Some might not agree on such a statement

bit harsh

Most likely...but I see two different perspectives..and neither side really has much compassion for the other. This could go on till 'hell freezes over'...often usually ending with hard feelings against those with the most compassion for their views. I can see both sides of the issue...but not really sure that some others actually do...and that's the rub...and just keeps the argument going...but everyone wants their say..and say..and say.. :?

 

[Persimmon]

[quote Most likely...but I see two different perspectives..and neither side really has much compassion for the other. This could go on till 'hell freezes over'...often usually ending with hard feelings against those with the most compassion for their views. I can see both sides of the issue...but not really sure that some others actually do...and that's the rub...and just keeps the argument going...but everyone wants their say..and say..and say.. :?[/quote]

Indeed.
A thread should die naturally and not because an individual or two decides it to be the case.
Perhaps some may wish to end it becuase of self interest.
Too friendly with the retailers(s), their way is always right, better issues to discuss, etc etc etc

The issue was clarity and hopefully now folks can see what they are being charged where ever they are in the world and make a decision to buy or not buy on various factors including cost.

However even now there is a case that not everyone has read about this issue yet.
Especialaly where it was cut short by a very friendly "referee" !! and especially after it was a late developer on the Hat forum.

So both here and there it should be left to die naturally when all has been said, all members of the two forums have understood the issue and if any companies need to be named and shamed for their profiteering then it is clear to eveyone.

And not curtailed by friends of the Aero and Eastman management who clearly in their initial double talk etc did not want this out as an issue at all

 

[Vcruiser]

Well then..by all means lets keep it going! Maybe it'll 'die naturally' at a ripe old age. I'm sure that there must be much more to say...and we can even argue about that till it's beat to death,too. :lol:

 

[derleicaman]

Just curious, has there ever been a subject that went as many pages as this one did on VLJ?

It also seems that the topic over on FL was going like wildfire until it was locked to protect widows and children. Seems to me like there's a lot of interest in the subject and it will die on its own in its own good time.

 

[Vcruiser]

Well..I for one might not let it ever die!

BTW..just what was the subject..?