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Bill Kelso. Whats happening?

B-Man2

Well-Known Member
It really is a shame because when BK first showed up and started making jackets, their customer service was great and their jackets were really nice. Best of all was that prices were very reasonable. Now all those positive aspects of the BK business model have changed and fallen by the wayside. Long wait times, questionable quality control problems, poor communications. They’ve really gone down hill. The sad part is, that most people would endure much of that crap, if only BK would communicate with them and let them know what’s going on with the orders.
When you plop down $800-$1000 to an Internet company that you’ve never dealt with before , you want to be able to get a response to any questions or concerns you have about your order. Yeah Looks like BK has “shit the bed” .
 

Shanghai-Mayne

Well-Known Member
I saw on the dealer's page on the BK web site that a lot of them are in Asia 90% Japan . Perhaps one of the reason of lack of reactivity is that there is a lot of orders in Japan ? I may be wrong. In any case, this does not excuse certain failures in communication.
Japanese subcontractors, they work for Japanese big brand (1st line and 2nd line) , as well. Every gents here can imagine what the rest of the story is.
 
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