London Cabbie
Well-Known Member
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Xmas quiz
- Thread starter John Lever
- Start date
John Lever
Moderator
Sadly I have to report that the jacket was too small.
Gary made me a special concho without the concho or chest patch. Basically a hand dyed SFAD B3.
Tagged a 42, I couldn't even zip it up fully and the arms were only 23 in long. I found out that they wash the jackets as part of the process and this causes shrinkage. I asked for a non wahed replacement but Gary wouldn't entertain it.
All round a real disappointment.
Bummer.
Gary made me a special concho without the concho or chest patch. Basically a hand dyed SFAD B3.
Tagged a 42, I couldn't even zip it up fully and the arms were only 23 in long. I found out that they wash the jackets as part of the process and this causes shrinkage. I asked for a non wahed replacement but Gary wouldn't entertain it.
All round a real disappointment.
Bummer.
saucerfiend
Well-Known Member
John, is you can't zip it up with your slight build, that must have REALLY shrunk. Pretty rotten that he won't replace it with what you want after such a wait and anticipation.
Silver Surfer
Well-Known Member
23" arms? yikes, that's like a size 38. I cant believe that Gary would not tell ya that washing the jacket would shrink it....significantly.
John Lever
Moderator
Washing the jacket totally ruins it IMO.
I have a sample of unwashed SFAD skin, the fleece is silky and shiny, really gorgeous.
It just baffles me.
I have a sample of unwashed SFAD skin, the fleece is silky and shiny, really gorgeous.
It just baffles me.
Silver Surfer
Well-Known Member
agree with jan
saucerfiend
Well-Known Member
And your one of his BEST customers and critics!
John Lever
Moderator
He just gave me my money back...not what I wanted tbo
John Lever
Moderator
Yes it was..a very nice Hookless zip
saucerfiend
Well-Known Member
That is the EXACT thing that Stuart did at Lost World's, when I sent his A-2 back because the measurements weren't as ordered. No email or conversation, just a refund. This was before I discovered GW, and glad I did! John, maybe he's showing true colors?
John Lever
Moderator
Gary has always given me very good service. I have asked again for aa non washed jacket
mulceber
Moderator
That sounds like it would be a really fun project. And his shearling is first-rate.
John Lever
Moderator
His lead times are in years....
saucerfiend
Well-Known Member
But so are his skills!
Smithy
Well-Known Member
That's really piss poor service John. You've always stuck up for and championed ELC even when many of us were having a pop at them about their prices over the last few years.
Quite frankly I'm a bit shocked they'd treat you this way. It's just really bad customer service.
These sorts of things make me think more and more that us historical enthusiasts aren't their core business anymore and because of that they don't want the hassle with our niggles. They'd rather sell to the cashed up hipster crowd or those in Asia and the Middle East who don't care and just buy stuff off the rack.
Quite frankly I'm a bit shocked they'd treat you this way. It's just really bad customer service.
These sorts of things make me think more and more that us historical enthusiasts aren't their core business anymore and because of that they don't want the hassle with our niggles. They'd rather sell to the cashed up hipster crowd or those in Asia and the Middle East who don't care and just buy stuff off the rack.
