John Lever
Moderator
In May 2023 my jacket from Greece finally arrived in the UK. Unfortunately it was given an incorrect value ten times that of the actual value of 1200 GBP.
Stated value was 14000 GBP or $1800.
Customs and excise has far reaching powers so I decided to just refuse it and send it back to Greece. A week later a UPS invoice arrived making for nearly 400 GBP. I queried it and was told the invoice would be cancelled ..
2 months later the Statements started to arrive showing 400 gbp plus a late payment fee. Again after some very long difficult calls to customer services in the far east I was told the invoice was cancelled and no one could understand why I was receiving statements for an invoice that did not exist.
Fast forward to July 2024....a letter arrives from a debt collection agency asking for 490 GBP plus a threat of legal action if payment not received in 7 days.
Again I contact customer services and also e mail UPS. Several emails bounce to and fro between the UK and India over the next 7 days
Finally it was made clear that 2 invoices had been issued for the same item but only one had been cancelled hence the outstanding amount not paid.
Nothing to pay all clear.
My advice is to avoid UPS at all costs they are shambolic and unreliable, and just avoid buying overseas completely.
Stated value was 14000 GBP or $1800.
Customs and excise has far reaching powers so I decided to just refuse it and send it back to Greece. A week later a UPS invoice arrived making for nearly 400 GBP. I queried it and was told the invoice would be cancelled ..
2 months later the Statements started to arrive showing 400 gbp plus a late payment fee. Again after some very long difficult calls to customer services in the far east I was told the invoice was cancelled and no one could understand why I was receiving statements for an invoice that did not exist.
Fast forward to July 2024....a letter arrives from a debt collection agency asking for 490 GBP plus a threat of legal action if payment not received in 7 days.
Again I contact customer services and also e mail UPS. Several emails bounce to and fro between the UK and India over the next 7 days
Finally it was made clear that 2 invoices had been issued for the same item but only one had been cancelled hence the outstanding amount not paid.
Nothing to pay all clear.
My advice is to avoid UPS at all costs they are shambolic and unreliable, and just avoid buying overseas completely.