Cocker
Well-Known Member
If you read this thread here
you will learn that Goodwear's button hole machine was damaged and he could not fix it for a long time, months.Good Wear-abouts
Wow, that would be interesting Nick! It’s going to be a challenge to not offer to mow his lawn for a year or something for a jacket. I’ll do my best...www.thefedoralounge.com
If you had a jacket on order with him and he was delaying, would you expect him to tell you the reasons why he is delaying e.g. that his machine broke down and that he doesn't know if/when he can fix it? If he told you that, wouldn't you panic and immediately want a refund? If so then why would he tell you? And if he cannot tell you that then what other reason would he have to come up with to explain the delay so that you do not worry? and then again why would he lie? So, the answer is maybe not to tell you anything, i.e. postpone his reply to you. OK you have an order with him but he is not obliged to tell you what kind of problems he is facing. It's your money, but that is not your business. So I 'd say we better leave those guys alone and not push them so that they can do what they do best.
I'm sorry but this is absolutely non sense to me. Indeed, it is my money, and as pointed by other, if he doesn't deliver in time, or if something happens that he knows will cause delay, I expect to be advised about it. If I was advised about it, I'd have no problem waiting longer until the machine is fixed. If I had long delays without any explanaition, I'd for sure ask for a refund and would go somewhere else for my jacket. I'm sorry, but that is simple basic customer service. When you pride yourself in doing some of the best jackets around, this is the basic service level that I'd expect.