stanier
Well-Known Member
I want to highlight the fantastic customer service I received from the team at ELC this week.
I’ve had many A-2’s over the years but in September 2016 I purchased the only one to date I really want to hang onto for good and feel as excited about wearing today as the day it arrived and that’s my Eastman original maker Star Sportswear contract. Everything about it fits my taste and being a trim size 40 it encourages me to keep the waist line under control!
Anyway, back to topic, the jacket did have a minor but nonetheless compelling reason to return it to Eastman for some TLC. The issue being that one half of the throat latch had snapped recently leaving two sharp prongs. I’m sure this was just a faulty part as it’s never happened to me on any A-2, including various ELC’s before.
Anyway after calling Eastman I reluctantly (I like it in my wardrobe, or better still on my back!) sent the jacket back to them on Monday. On Tuesday afternoon I had an email from Rob saying a new latch had been fitted and the jacket was in its way back to me. Wednesday lunchtime and a knock at the door and my beloved Star was back with me and a faultless repair done and no charge. Friday the wife is taking a pic of me wearing to post on the “what jacket are you wearing today” thread.
The new latch feels much more sturdy and solid than the old one and I’m very pleased with the excellent customer service. Dealing with ELC is always a pleasure and given some of the flak they sometimes get for peoples opinions on pricing and leather for example, I wanted to add this experience to balance the picture.
Thank you ELC if you look here, very very much appreciated.
Can’t wait for you to make a Dubow contract, my order will be in the day I learn you’re repro’ing them!
Cheers
Chris
I’ve had many A-2’s over the years but in September 2016 I purchased the only one to date I really want to hang onto for good and feel as excited about wearing today as the day it arrived and that’s my Eastman original maker Star Sportswear contract. Everything about it fits my taste and being a trim size 40 it encourages me to keep the waist line under control!
Anyway, back to topic, the jacket did have a minor but nonetheless compelling reason to return it to Eastman for some TLC. The issue being that one half of the throat latch had snapped recently leaving two sharp prongs. I’m sure this was just a faulty part as it’s never happened to me on any A-2, including various ELC’s before.
Anyway after calling Eastman I reluctantly (I like it in my wardrobe, or better still on my back!) sent the jacket back to them on Monday. On Tuesday afternoon I had an email from Rob saying a new latch had been fitted and the jacket was in its way back to me. Wednesday lunchtime and a knock at the door and my beloved Star was back with me and a faultless repair done and no charge. Friday the wife is taking a pic of me wearing to post on the “what jacket are you wearing today” thread.
The new latch feels much more sturdy and solid than the old one and I’m very pleased with the excellent customer service. Dealing with ELC is always a pleasure and given some of the flak they sometimes get for peoples opinions on pricing and leather for example, I wanted to add this experience to balance the picture.
Thank you ELC if you look here, very very much appreciated.
Can’t wait for you to make a Dubow contract, my order will be in the day I learn you’re repro’ing them!
Cheers
Chris