Another Bronson F—-k Up. Their L-2 jacket .

[Griffon_301]

oh boy! that sounds like this Angela has a relative within our own Postal service... I had the nearly same experience with a gal there some weeks ago

 

[petermack09]

I think Angela dealt with me,, was like banging your head off a brick wall.

 

[Micawber]

What a ball ache. Is her name Angela Heisenberg?

 

[petermack09]

What a ball ache. Is her name Angela Heisenberg?

I couldn't possibly comment,, im still checking my ring doorbell and cctv before I open the door to strangers

 

[Chandler]

Oh. My god.

How in hell can she look at that and honestly say it's in the right position.

I think you need to speak with her supervisor.

 

[B-Man2]

Oh. My god.

How in hell can she look at that and honestly say it's in the right position.

I think you need to speak with her supervisor.

I can only guess at what it would take to accomplish that ….

 

[Chandler]

I can only guess at what it would take to accomplish that ….

Gonna take a whole lotta more trouble than it should. Someone at Bronson needs to know it.

 

[D97x7]

So they've taken delivery of a rack of jacket seconds and are trying to blame the customer, sounds like lesson one in how to ruin a business.

 

[mulceber]

Just wow - that exchange is just NUTS! Sorry that you're having to deal with this piss-poor customer service, bud. At this point, I'd just be looking for a straight-up refund.

 

[Otter]

I don't suppose they have a Facebook page you can complain on. Any social media exposure ?

 

[B-Man2]

I don't suppose they have a Facebook page you can complain on. Any social media exposure ?

Haven’t checked …. I’m not a FB guy .

 

[leper-colony]

I don't suppose they have a Facebook page you can complain on. Any social media exposure ?

Bronson Vintage

Bronson Vintage. 6,049 likes · 64 talking about this. Bronson Mfg. Co. was founded in 2012. We focus on high-quality classic menswear at a reasonable price

www.facebook.com

 

[Smithy]

Angela sounds like a complete nimrod Burt.

 

[B-Man2]

Angela sounds like a complete nimrod Burt.

Tim
It’s clear she or whoever knows nothing about the product or how to deal with the issue .
It’s frustrating because she either won’t listen or has a script to stick to.

 

[Smithy]

Tim
It’s clear she or whoever knows nothing about the product or how to deal with the issue .
It’s frustrating because she either won’t listen or has a script to stick to.

Mate I feel your frustration. I'm amazed by how restrained you were with her as I would've probably completely lost my rag after that kind of run around.

 

[Blackboxr1200S]

These are from the website, Based on the position of the text above the sleeve pocket, " Angela" may have a point. (except for that XXL size problem)

Nonetheless, positioning is chosen poorly

 

[Kermit3D]

So sorry for you Burt. This situation is frustrating.
I don't understand how Bronson could make such a big mistake.
I was considering buying a B-10 from Bronson... for me this is a definite "No go".

 

[Micawber]

Not only in this branch… the very skilled young ( (actually very very very young) and dedicated labor is down with Covid ( or isulated in their home provinces )… now their guards and „ masters“ have to do their jobs to deliver…( deliver or not ).
Happens in many other branches…
plenty of clips in social medias…
Low cost at all cost!

These are very good points and probably explains a lot.

 

[Pilot]

Sorry for your loss Burt..
If to be compared to the real things.
Miss Africa call center has her protocol and „read down notes“ but no idea what anyone is talking about.
Happy New Year to all.

 

[Chandler]

These are from the website, Based on the position of the text above the sleeve pocket, " Angela" may have a point. (except for that XXL size problem)

Nonetheless, positioning is chosen poorly


View attachment 92611View attachment 92613

There's one pic at the Bronson site that shows the decal centered directly under the epaulette -- as it should be, I believe. The pen pocket is deceiving for placement as it's attached at an angle -- which is what probably thru off the decal placer to begin with.