jonnyboy
Member
Hi all,
I'd really appreciate some advice as to what to do regarding a disagreement I'm having with an ebay buyer.
I sold an Alpha L-2A a few weeks ago on ebay, and the buyer is disputing the measurements I gave and wants a refund as it doesn't fit him. Whenever I sell anything on ebay, I'm always careful, and try to be as accurate as possible - especially with measurements. I always take the measurements twice to make sure. I've looked at Mark (fishmeok's) review of his Alpha L-2A (a size large like the one I sold) on the fedora lounge, and his measurements are the same as mine! As Mark has also been making jackets, I'd respect his ability to measure them accurately!
The buyer contacted me first saying that it didn't fit him and did I have an XL, (the listing stated that the jacket was a size large). And it has now got to the point where he has emailed me with photos of his (very different) measurements, which don't look very convincing, and aren't measured correctly, and is threatening to go to PayPal arbitration, which he says will surely be on his side.
I feel like I'm being bullied, and it gives me a sick feeling in my stomach. Am I right to stick to my guns, as I feel that I've been completely honest in my listing, or should I give him a refund? If I do give him a refund, is that just giving in to a bully?
Any advice appreciated!
Thanks,
Jon
I'd really appreciate some advice as to what to do regarding a disagreement I'm having with an ebay buyer.
I sold an Alpha L-2A a few weeks ago on ebay, and the buyer is disputing the measurements I gave and wants a refund as it doesn't fit him. Whenever I sell anything on ebay, I'm always careful, and try to be as accurate as possible - especially with measurements. I always take the measurements twice to make sure. I've looked at Mark (fishmeok's) review of his Alpha L-2A (a size large like the one I sold) on the fedora lounge, and his measurements are the same as mine! As Mark has also been making jackets, I'd respect his ability to measure them accurately!
The buyer contacted me first saying that it didn't fit him and did I have an XL, (the listing stated that the jacket was a size large). And it has now got to the point where he has emailed me with photos of his (very different) measurements, which don't look very convincing, and aren't measured correctly, and is threatening to go to PayPal arbitration, which he says will surely be on his side.
I feel like I'm being bullied, and it gives me a sick feeling in my stomach. Am I right to stick to my guns, as I feel that I've been completely honest in my listing, or should I give him a refund? If I do give him a refund, is that just giving in to a bully?
Any advice appreciated!
Thanks,
Jon